| Customer Service |
| How to contact us: |
Email: info@westhollywoodvideo.com
Telephone: 1-818-249-9931
Toll Free USA: 1-800-969-9151
Fax: 1-818-230-2397
By Mail
IPO Entertainment
WehoVideo.com
2530 Corporate Place A107
Monterey Park, Ca 91754 |
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| Hours of operation: |
| Website: 24 Hours
a day, 7 days a week. |
| Office: Monday to
Friday 10 am to 6 pm PST |
| Our office is closed on all US
National holidays. |
We may not be in the office all the time, but our website still
functions perfectly. Feel free to place your orders online
anytime of the day or night. We will process the order
on our next business day. If you have any
questions, please feel free to email us and we will make every
effort to answer your email within 24 hours. |
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| About us:
WehoVideo.com has been online since the year 2000, representing the
best gay porn products available with the broadest selections of
products to fulfil every gay man's sexual desires. We are
constantly adding new products to our inventory and you can be sure
that you will always find the newest releases available from your
favorite porn stars, porn studios, and porn directors. We also
carry a full link of gay feature films with all the newest titles as
soon as they are released in the market place. Our offices are
located in the Los Angeles, California, USA area. |
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| Ordering: You can place your orders online using our secure shopping cart or you may call us at the telephone numbers listed above to place your order by phone. |
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Security: All personal information, including names,
email data, customer address data, and credit card data are
encrypted in our site, using 128 bit encryption and are transmitted
to our servers over a secure connection. All of your private
information is kept behind a series of firewalls in encrypted format
so that they are not in any way accessible to prying eyes. |
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Privacy: We believe in the total privacy of our
customers. We do not give out, license, lease, or sell any
information on our customers. All information provided on this
site by you is kept encrypted and confidential. |
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Customer Satisfaction: We believe in 100% customer
satisfaction. If you receive defective products from us, we will
make sure you either get a replacement product or a refund.
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Returns Policy: |
Videos -
Opened DVDs can only be returned if they
contain a manufacturers defect. To return a defective DVD, please
contact us by email for a return mailer. Once we receive your
defective product by return mail we will insure you receive a
replacement DVD of the same product.
Sex Toys
- Adult toys and novelties
cannot be returned under any circumstance.
Books, Magazines - Books and magazines cannot
be returned.
Exceptions: We will always replace defective items with
exact replacements. Any item damaged in shipment will
also be replaced with a replacement of the same item.
If you receive a damaged or defective product, simply write us an
email at
info@westhollywoodvideo.com , tell us the order number the
product was ordered under, the problems or defects with the
products, and we'll send out a return postage label for you to
return the items to us. Once we have verified that the
items are on the way back to us, we will immediately send out
replacement items. |
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| Frequently Asked
Questions - FAQ |
| |
| 1. How do I know my data
is secure when placing my order with you? |
| When you are in the secure
areas of our website, (the shopping cart) you will see a
small lock symbol in the lower status bar of your
browser. Once you have progressed beyond your shopping
cart page to the point where you start to enter personal
data, you will see this "locked" symbol, meaning you are in
our secure encrypted area. |
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| 2. How discreet is your
packaging? |
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All of our packages are shipped
in plain brown boxes or padded envelopes, or in commercial
courier boxes. There is absolutely no mention of the name
of our website or the nature of the products or subject
matter inside the package. The return address will show
as IPO Videos and our street address. We take great
efforts to make sure your packages are very discretely and
securely packaged to protect your privacy. |
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3. Do you ship to my
residential area or my country? |
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Please see this list for a list
of places we cannot ship due to customs regulations or other
laws governing community standards for adult materials. |
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4. How does a charge appear on
my credit card? |
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Charges appear discretely on
your credit card as IPO Videos 818 249 9931.
There is no mention of the website or the nature of the
products ordered. |
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5. Why was my credit card
declined? |
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The decision to approve or
disapprove a credit card transaction is made b your bank.
It is made by comparing data that you enter when you are
trying to place the order and what the bank has on file for
your credit card. We, as a website, do not make credit
card acceptance or rejection decisions. That is done by
your bank. The majority of times we see cards rejected
because the billing address does not match the address on
file for the credit card. Please be sure to enter the
address for your credit card as it is listed with your bank,
in the billing information area during the checkout process. |
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