West Hollywood Video Help and FAQ's

How will the charge appear on my credit card?

The charge will appear on your credit card statement as IPO Videos.

Is my credit card information safe?

Yes! When you check out, you are placed in a secure environment. Information is encrypted before it is sent to our server for process, thus insuring your information is kept safe and private.

What mailing lists will I be put on? Will you ever give my name to someone else?

When you checkout, you are given the opportunity to join our e-mail list. If you do not join this list, you will never receive any e-mail from us.

We will never sell or otherwise give your name to anyone that is not directly involved in processing or shipping your order. Your name will not be sold or given for any promotional purpose. Exceptions to this are when we are required to cooperate with any legal or criminal investigation of fraudulent activity (usually stolen credit cards).

How will my order be shipped? Will the packaging be discrete?

Typical Shipment	Your order will be shipped via US Postal Service Priority Mail.  The return address on your package will be "I-Play Online" and the box will include no indication of what is inside.  Your privacy is important to us at West Hollywood Video.
Typical USPS Shipment

Is my video in stock at this time?

Some of our well stocked VHS shelves

Due to the dynamic nature of the industry we cannot guarantee that your selection is in stock at the moment you order it, however our warehouse is stocked with thousands and thousands of videos.  if you order a video that we have online there is a very high probability that it is on the shelf and ready to ship.  In the rare case that we are out of anything you order we will get it for you in a matter of days or sometimes even the same day.  Getting your order out to you the same day you placed it is a priority for us, we want you to be happy and we have invested in a large inventory to insure that this happens.

One of our DVD shelves, you are looking at over 2000 DVDs ready to ship today, and that's just one shelf!

Where can I find information on the status of my order?

Click on the My Account link on the top toolbar. You will then login with the e-mail address and password you used to place your order. If you forget your password, there is an option to have it sent to you in e-mail.

Do you stock PAL or SECAM format videos?

Generally No, but for some Asian Titles we do. Most VCRs in non-US countries support DUAL format (they support both the NTSC and SECAM or NTSC and PAL format)

Can I return products that I have purchased from you?
         
         We are happy to accept returns for products that are defective, or damaged in shipment, within 72 hours of receipt of the products.   We do not accept returns of video products otherwise.    Adult novelties and toys are non returnable.    To return defective products to us, please write us a brief note describing the problem with the products, enclose them, along with their original undamaged packaging, in a box including your order invoice and return it to us at the following address:   

                         IPO Returns - Weho
                         2530 East Corporate Place A107
                         Monterey Park, CA 91754

You sent me a defective product (or the wrong product). What do I do?

Send it back to us via the United States Postal Service with a note inside telling us what you would like. A refund, a replacement product, etc. Be sure to include any contact information as well as a copy of your order invoice in case we have a question about the return.

Send returns to:

     IPO Returns - Weho
     2530 East Corporate Place A107
     Monterey Park, CA 91754